> ## Documentation Index > Fetch the complete documentation index at: https://docs.gc.ai/llms.txt > Use this file to discover all available pages before exploring further. # Account FAQ > Common questions about signing in, resetting your password, and managing your GC AI account. ## Signing In ### How do I sign in to GC AI? Go to [https://app.gc.ai](https://app.gc.ai) and use the **Sign In** tab. Enter the email associated with your GC AI account and your password (or use SSO if your organization has it set up). If you already have an account, do **not** use the Sign Up tab. Sign Up is only for brand new accounts and will show an error if an account already exists for your email. ### Why am I seeing an error when I try to sign up? This usually means an account already exists for your email. Switch to the **Sign In** tab at [https://app.gc.ai](https://app.gc.ai) and sign in with that email instead. If you do not remember your password, use **Forgot password** on the Sign In tab. ## Resetting Your Password ### How do I reset my password? 1. Go to [https://app.gc.ai](https://app.gc.ai). 2. Make sure you are on the **Sign In** tab (not Sign Up). 3. Click **Forgot password**. 4. Enter the email on your GC AI account and submit. 5. Open the password reset email and follow the link to set a new password. The reset email typically arrives within a couple of minutes. ### I did not receive the password reset email. What should I check? * **Check Spam/Junk.** Reset emails are sometimes filtered, especially on consumer mailboxes (aol, yahoo, gmail) and on corporate mail with strict filtering. * **Confirm you used the right email.** Use the same email that is on your GC AI account. If you are unsure which email is on file, ask your organization admin or contact [support@gc.ai](mailto:support@gc.ai). * **Confirm you used Forgot password from the Sign In tab.** The Sign Up tab does not send reset emails. * **Wait a few minutes and try once more.** Some corporate mail systems delay first-time senders. * **Ask IT to allowlist `@gc.ai`.** If reset and verification emails are consistently slow or missing, your corporate email or network filter is likely blocking us. See [My verification email is slow or never arrives](#my-verification-email-is-slow-or-never-arrives-what-should-i-do). If none of those work, email [support@gc.ai](mailto:support@gc.ai) and we will look at delivery from our side. ## Changing Your Email ### How do I change the email on my account? You can change your email at [https://app.gc.ai/settings/account](https://app.gc.ai/settings/account). If the verification code does not arrive, check Spam/Junk first, then resend from the same settings page. If it still does not arrive, contact [support@gc.ai](mailto:support@gc.ai). ### My verification email is slow or never arrives. What should I do? If your verification email takes more than a few minutes to land (or never arrives at all), it is usually because your email provider or corporate network is filtering or quarantining mail from `@gc.ai`. To fix it: * **Check Spam/Junk and any quarantine views** in your mail client first. * **Contact your IT department** and ask them to allowlist (whitelist) `@gc.ai` and `@getgc.ai` in your email security gateway, spam filter, and any network filtering system you use. This is the most common cause of slow or missing delivery on corporate accounts. * **Add `support@gc.ai` and `noreply@gc.ai` to your contacts** so future messages from us are not flagged. For broader network requirements (firewall, proxy, app domains), see [Whitelisting Requirements](/security/whitelisting). If IT confirms nothing is being blocked on their side and you still are not receiving emails, contact [support@gc.ai](mailto:support@gc.ai) and we will look at delivery from our side. ## SSO and Organization Accounts ### My organization uses SSO. How do I sign in? You have two options: * **Use the GC AI tile in your SSO portal.** Select the GC AI tile in your organization's identity provider (for example, Okta) to sign in directly. * **Go to [https://app.gc.ai](https://app.gc.ai)** and you will be redirected to your identity provider to authenticate. Either way, you will not need a separate GC AI password. For more on SSO setup, see [SSO Setup](/security/sso-setup). ### I am locked out and SSO is not working. Contact your internal IT/identity admin first to confirm your SSO account is active. If they confirm everything is fine on their side, contact [support@gc.ai](mailto:support@gc.ai) and we will help reconcile your account. ## Still Need Help? Email [support@gc.ai](mailto:support@gc.ai) with: * The email address on your GC AI account * A short description of what you tried * A screenshot of any error message That gives our team enough to investigate without another round trip.