> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gc.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Support

> How to get help with GC AI, including email support and troubleshooting resources.

## Product Help

The fastest way to get an answer is to ask GC AI itself. In any chat at [app.gc.ai](https://app.gc.ai), ask a question about the product, like "How do I create a project?" or "How do playbooks work?" GC AI answers from our product documentation and links you to the exact pages.

<Frame>
  <img src="https://docs-images-gcai.s3.us-east-2.amazonaws.com/GC+AI+in+Word/producthelp.png" alt="Asking GC AI a product question in chat" />
</Frame>

### How it works

When you ask how to use the product, GC AI searches our documentation for you and answers from what it finds:

* It looks across every page on [docs.gc.ai](https://docs.gc.ai).
* It picks the pages that best match your question.
* It pulls out the part that answers you and replies in plain language.
* It links you to the exact pages, so you can read more whenever you want.

## Support in the Word add-in

You can chat with GC AI right inside your document. To reach support, open **Settings** in the add-in, find **Help & Resources**, and select **Contact Support**. That opens a chat where you can ask your question and get an answer from our AI assistant, with the support team on standby.

<Frame>
  <img src="https://docs-images-gcai.s3.us-east-2.amazonaws.com/GC+AI+in+Word/contact+us+word.png" alt="Contact Support in the GC AI for Word settings" />
</Frame>

## Contact Support

Email us at [support@gc.ai](mailto:support@gc.ai). Include:

* A short description of the issue
* What you expected to happen
* What actually happened
* Any error messages, screenshots, or relevant chat / document links

We typically respond within one business day.

## Check for Outages

Before contacting support, check the [GC AI status page](https://status.gc.ai/) for ongoing incidents.

## Self-Serve Help

* [Welcome and getting started](/get-started/welcome)
* [Account FAQ](/docs/account/account-faq): sign-in, password reset, and SSO
* [GC AI for Word troubleshooting](/docs/gc-ai-for-word/troubleshooting-guide): add-in install and loading issues
* [Whitelisting requirements](/security/whitelisting): domains and ports for IT and network allowlists