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Documentation Index

Fetch the complete documentation index at: https://docs.gc.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Signing In

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How do I sign in to GC AI?

Go to https://app.gc.ai and use the Sign In tab. Enter the email associated with your GC AI account and your password (or use SSO if your organization has it set up).
If you already have an account, do not use the Sign Up tab. Sign Up is only for brand new accounts and will show an error if an account already exists for your email.

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Why am I seeing an error when I try to sign up?

This usually means an account already exists for your email. Switch to the Sign In tab at https://app.gc.ai and sign in with that email instead. If you do not remember your password, use Forgot password on the Sign In tab.

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Resetting Your Password

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How do I reset my password?

  1. Go to https://app.gc.ai.
  2. Make sure you are on the Sign In tab (not Sign Up).
  3. Click Forgot password.
  4. Enter the email on your GC AI account and submit.
  5. Open the password reset email and follow the link to set a new password.
The reset email typically arrives within a couple of minutes.

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I did not receive the password reset email. What should I check?

  • Check Spam/Junk. Reset emails are sometimes filtered, especially on consumer mailboxes (aol, yahoo, gmail) and on corporate mail with strict filtering.
  • Confirm you used the right email. Use the same email that is on your GC AI account. If you are unsure which email is on file, ask your organization admin or contact support@gc.ai.
  • Confirm you used Forgot password from the Sign In tab. The Sign Up tab does not send reset emails.
  • Wait a few minutes and try once more. Some corporate mail systems delay first-time senders.
  • Ask IT to allowlist @gc.ai. If reset and verification emails are consistently slow or missing, your corporate email or network filter is likely blocking us. See My verification email is slow or never arrives.
If none of those work, email support@gc.ai and we will look at delivery from our side.

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Changing Your Email

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How do I change the email on my account?

You can change your email at https://app.gc.ai/settings/account. If the verification code does not arrive, check Spam/Junk first, then resend from the same settings page. If it still does not arrive, contact support@gc.ai.

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My verification email is slow or never arrives. What should I do?

If your verification email takes more than a few minutes to land (or never arrives at all), it is usually because your email provider or corporate network is filtering or quarantining mail from @gc.ai. To fix it:
  • Check Spam/Junk and any quarantine views in your mail client first.
  • Contact your IT department and ask them to allowlist (whitelist) @gc.ai and @getgc.ai in your email security gateway, spam filter, and any network filtering system you use. This is the most common cause of slow or missing delivery on corporate accounts.
  • Add support@gc.ai and noreply@gc.ai to your contacts so future messages from us are not flagged.
For broader network requirements (firewall, proxy, app domains), see Whitelisting Requirements. If IT confirms nothing is being blocked on their side and you still are not receiving emails, contact support@gc.ai and we will look at delivery from our side.

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SSO and Organization Accounts

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My organization uses SSO. How do I sign in?

You have two options:
  • Use the GC AI tile in your SSO portal. Select the GC AI tile in your organization’s identity provider (for example, Okta) to sign in directly.
  • Go to https://app.gc.ai and you will be redirected to your identity provider to authenticate.
Either way, you will not need a separate GC AI password. For more on SSO setup, see SSO Setup.

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I am locked out and SSO is not working.

Contact your internal IT/identity admin first to confirm your SSO account is active. If they confirm everything is fine on their side, contact support@gc.ai and we will help reconcile your account.

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Still Need Help?

Email support@gc.ai with:
  • The email address on your GC AI account
  • A short description of what you tried
  • A screenshot of any error message
That gives our team enough to investigate without another round trip.