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ServiceNow connects through an OAuth application that your ServiceNow admin registers on your instance. The application acts as one ServiceNow user you choose, so GC AI can read exactly the records and attachments that user can read, and nothing else. GC AI only reads from ServiceNow. It never creates or changes records.

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Set up your instance (ServiceNow admins)

1

Allow the Client Credentials grant

In System Properties, set glide.oauth.inbound.client.credential.grant_type.enabled to true. Create the property if it does not exist. Your instance needs the Washington DC release or later.
2

Create the user GC AI acts as

Create a user with Web service access only checked. Give it the rest_service role and read access to the tables you want GC AI to reach, such as your legal requests and contract repository.
3

Register the OAuth application

In System OAuth → Application Registry, select New, then Create an OAuth API endpoint for external clients. Set Default Grant Type to Client Credentials and OAuth Application User to the user from the last step. Save, then copy the Client ID and Client Secret.
To limit the application further, add a REST API Auth Scope that allows only the Table API, the Attachment API, and the Aggregate API. GC AI uses no other ServiceNow APIs.

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Connect in GC AI

Open Settings → Integrations → Agent Connectors, select Connect on ServiceNow, and enter your instance address (for example, acme.service-now.com), the Client ID, and the Client Secret.

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What you can do

With ServiceNow connected, you can ask GC AI in chat to:
  • Find a table by name, such as your legal requests or contract repository
  • Look up records and follow references to related records
  • List the files attached to a record and read them
You can also add a ServiceNow table as a source in Contract Intelligence. GC AI brings in the PDF, Word, and text files attached to that table’s records, and picks up new ones on each sync. The picker lists the tables where GC AI finds documents it can read. To add a different table, search for it by name, such as ast_contract.
Last modified on September 29, 2026