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Supported File Types

Knowledge Bases supports a wide range of file formats:

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Text Documents

  • .txt, .md, .markdown
  • .json, .html, .htm
  • .rtf

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Images

  • .png, .jpg, .jpeg

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Documents

  • .pdf, .docx,
  • .pptx

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Spreadsheets

  • .xlsx, .xls, .xlsm
  • .ods, .csv, .tsv
  • .numbers

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File Limitations

When uploading files to Knowledge Bases, keep these current limitations in mind:

  • No .zip: files must be unzipped or uncompressed.
  • Each file must be under 50MB.
  • You can process up to 1,500 pages of text per message.
  • Each file is limited to 150 pages maximum.