Skip to main content
Chat labels let you tag conversations with color-coded markers so you can organize and filter your chat history. Labels appear as colored chips in the chat sidebar and work across both the web app and the Word add-in.

​
🏷️ Creating Labels

  1. Open the chat settings dropdown on any chat
  2. Select Labels
  3. Click Add/manage chat labels
  4. Choose a color and enter a name
  5. Click Add
You can pick from 10 preset colors or use the color picker to choose any custom color. Label names can be up to 100 characters and must be unique within your account.

​
📌 Assigning Labels to Chats

  1. Open the chat settings dropdown on any chat
  2. Select Labels
  3. Check the boxes next to the labels you want to apply
A single chat can have multiple labels. Labels appear as colored chips below the chat title in your sidebar, showing up to three with a +N indicator for any additional ones.

​
🔍 Filtering by Labels

Click any label chip in the chat sidebar to filter your history to chats with that label. You can also use the filter dropdown at the top of the sidebar to select one or more labels. When multiple labels are selected, chats matching any of the selected labels are shown. To clear filters, click Clear filters or deselect all labels in the dropdown.

​
✏️ Editing and Deleting Labels

  1. Open the label management dialog from any chat’s Labels submenu
  2. Click the pencil icon to rename a label or change its color
  3. Click the trash icon to delete a label
Deleting a label removes it from all chats it was assigned to.