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When something goes wrong in a chat, you can send feedback directly from GC AI. Reports include the chat link and the messages our team needs to investigate.

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Report an entire chat

Use Report chat when the problem affects the whole conversation. This works even when GC AI never sends a first reply.
  1. Open the chat where you saw the issue.
  2. Select Chat settings (⋯) in the chat header.
  3. Select Report chat.
  4. Describe what went wrong in the text box.
  5. Select Submit report.
Chat header with the Chat settings menu button
Chat settings menu with Report chat highlighted
Report chat dialog with a comment field and Submit report button
After you submit, GC AI shows a confirmation toast. Our team reviews reports in the order they arrive. We reach out if we need more detail.
Report chat is available as soon as the chat has a title in the header. You do not need to wait for an assistant reply.

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Report a specific response

When one answer is wrong but the rest of the chat looks fine, rate that message instead of reporting the whole chat.
  1. Find the assistant message you want to flag.
  2. Select the thumbs down icon under the message.
  3. Describe what went wrong.
  4. Select Submit feedback.
Thumbs down feedback form under an assistant message
Use Report chat for errors that happen before any reply, connection failures, or issues that affect the full conversation. Use thumbs down when a single response missed the mark.

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Add a screenshot

Screenshots help when the issue is visual: a broken layout, a missing button, or an error banner.
  1. Capture the screenshot on your computer.
  2. Open Chat settings (⋯) and select Copy link to chat so our team can open the same conversation.
  3. Email support@gc.ai with:
    • The chat link you copied
    • A short description of what went wrong
    • The screenshot attached to the email
You can still submit Report chat or thumbs down feedback in the app. The in-app form captures your message and chat context automatically. Email with a screenshot is best when a picture shows the problem more clearly than words alone.
Do not include client-confidential document text in screenshots unless your organization allows it. Crop or redact sensitive content when you can.

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What to include in your report

Helpful reports usually mention:
  • What you expected GC AI to do
  • What happened instead, including any error text
  • When it happened, if timing matters (for example, right after you attached a file)
  • A screenshot, when the issue is visual (see above)
You do not need to copy message text into the report form. GC AI attaches the relevant chat context when you submit from the app.

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Other ways to get help

  • For product how-to questions, ask in any chat at app.gc.ai. GC AI searches docs.gc.ai and links you to the right page.
  • For billing, access, or add-in issues, see Get Support.
  • Before you contact support, check the GC AI status page for ongoing incidents.